Supply Chain Specialist II

Hostess Brands, LLC, is a large packaged foods company focused on manufacturing, distributing, and selling iconic sweet baked goods in the United States such as Twinkies, Cupcakes, Ding Dongs, Ho Hos, Donettes and Coffee Cakes, in addition to Voortman's Cookies and Wafers.

This role is responsible for the management and maintenance of customer accounts throughout the customer ordering process. A Customer Supply Chain Specialist utilizes customer service/sales skills and abilities such as the utilization of soft skills, expressing empathy, and expressing a willingness to help and take ownership to adapt to customer situations and maintain high customer satisfaction and loyalty. A Customer Supply Chain Specialist ensures the product supply flow is conducted in a manner that is consistent with client’s expectations. Duties may include customer/sales data collection and maintenance, process implementation, and other miscellaneous process improvement support roles. A Customer Supply Chain Specialist must demonstrate proficiency throughout the customer order life-cycle, in order entry, with Microsoft applications, communication, leadership, knowledge sharing and problem solving.  This position works in a high profile, high customer contact area, requires a high level of organization and the ability to analyze information objectively.

The Customer Supply Chain Specialist II will be proficient in the following areas, growing towards expertise:

• SAP
• Transportation Management System (BluJay)
• Astute / EPC (Customer Relationship Mgmt System)
• Customer Specific needs/requirements
• MS Excel (Beginner, growing towards intermediate)
• Email etiquette and professionalism

In addition to the functions and accountabilities listed later, the Customer Supply Chain Specialist 2 may focus on the following tasks:

• Samples order management
• Weekly Order Tracking spreadsheet(s)
• Load Note transfers

Key Functions and Accountabilities:

• Handle inbound customer service/sales calls in a professional manner providing a positive customer experience within company guidelines. Escalating to supervision/management as appropriate.
• Respond to internal and external customer issues and complaints in an efficient and timely manner and within the departmental objective of first contact resolution.
• Assist in managing customer retention activities by serving as liaison between customer and internal and external sales and supply chain partners to ensure customer needs are being met.
• Entering customer orders and maintaining customer information in company database(s).
• Scheduling, monitoring and tracking product shipments from inception to final customer delivery.
• Serve as key contact in resolving delivery issues, deductions, returns, and minimum order quantities.
• Practice excellent customer and other applicable internal and external partner communications.
• Analyzing data, root cause analysis and process improvement recommendations with a focus on eliminating root causes of recurring issues leading to lower business costs and/or improved customer service.
• Perform additional departmental tasks as needed to meet departmental goals

Skills and Experience:

• Minimum of one year customer-facing Supply Chain experience.
• Maintain an even temperament with customers in all situations and be able to perform duties under stress and tight deadlines.
• Ability to work weekends and/or overtime as required (based on business need).
• Proficient in computers and Microsoft applications including Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Advanced typing and ten-key skills.
• High level of organization and the ability to multi-task.
• Knowledge of common concepts, practices, and procedures within the manufacturing and supply chain/transportation industry desirable.

Education:

• • High School Diploma or its equivalent.
  • Additional college preferred, but not required.
  • Experience will be considered in lieu of college degree.