Hostess Brands, LLC, is a large packaged foods company focused on manufacturing, distributing, and selling iconic sweet baked goods in the United States such as Twinkies, Cupcakes, Ding Dongs, Ho Hos, Donettes and Coffee Cakes, in addition to Voortman's Cookies and Wafers.
This role is responsible for the management and maintenance of customer accounts throughout the customer ordering process. A Customer Supply Chain Specialist utilizes customer service/sales skills and abilities such as the utilization of soft skills, expressing empathy, and expressing a willingness to help and take ownership to adapt to customer situations and maintain high customer satisfaction and loyalty. A Customer Supply Chain Specialist ensures the product supply flow is conducted in a manner that is consistent with client’s expectations. Duties may include customer/sales data collection and maintenance, process implementation, and other miscellaneous process improvement support roles. A Customer Supply Chain Specialist must demonstrate proficiency throughout the customer order life-cycle, in order entry, with Microsoft applications, communication, leadership, knowledge sharing and problem solving. This position works in a high profile, high customer contact area, requires a high level of organization and the ability to analyze information objectively.
The Customer Supply Chain Specialist II will be proficient in the following areas, growing towards expertise:
In addition to the functions and accountabilities listed later, the Customer Supply Chain Specialist 2 may focus on the following tasks:
Key Functions and Accountabilities:
Skills and Experience: